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“PROFITING FROM THE BUSINESS THAT YOU DID NOT GET;
FORMING AND USING STRATEGIC ALLIANCES:
MULTIPLY THYSELF; BUILD POSITIVE RELATIONSHIPS”
By
HENRY H. GOLDMAN, Ph.D.
EXECUTIVE MANAGING PARTNER
RISK MANAGEMENT ASSOCIATES, INTERNATIONAL, LLP
www.riskmanagementintl.com
hgoldman@riskmanagementintl.com
“Find the proper variable for the right job.”
“Success, in any venture, is the intelligent application of failure.”
-- Max Anderson
Consider the following scenario: Your office phone rings and a client asks you for a service that you do not offer. How should you reply?Should you . . .
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Say, “We don’t do that” and hang up?
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Say, “I have someone with whom I work that is an expert on that topic.”
Clearly, the latter is the better response.
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